Related skills
okta linux windows macos sso📋 Description
- Respond to IT tickets via JIRA ITSM, Slack, and drive-bys per SLAs
- Provide excellent customer service throughout ticket lifecycle
- Document troubleshooting steps for internal users
- Remote support with 2-3 days on-site per week
- Onboard new hires across locations and timezones
- Proactive monitoring and IT best-practices training
🎯 Requirements
- 3-5 years' experience diagnosing and resolving hardware, software, and networking issues
- macOS, Windows, Linux environments
- Security fundamentals knowledge desirable (malware, phishing, ransomware)
- Familiarity with Jamf and InTune endpoint management
- IAM tools, Okta and SSO implementation
- Data encryption, access control, and authentication concepts
- ISO 27001/NIST/GDPR awareness
🎁 Benefits
- Base salary $49,000 - $91,000 per year
- Stock-based compensation eligibility
- Equal opportunity employer
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