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data analysis hr customer service coaching ai📋 Description
- Lead a team of 10–15 Membership Services Representatives with varied schedules.
- Identify training opportunities with L&T, QS, and Content teams.
- Conduct regular 1:1s, team meetings, and coaching sessions.
- Build and lead a high-performing team hitting KPIs.
- Leverage AI-driven tools to boost efficiency and member experience.
- Hybrid role in Limerick; remote one day per week.
🎯 Requirements
- Previous Team Leader/Manager experience in a contact centre preferred.
- Passion for leading, coaching, and developing others.
- Excellent written and verbal communication skills.
- Thrive in a dynamic, fast-paced startup environment.
- Strong planning and organisational skills; meet deadlines.
- Must be eligible to live and work in Ireland.
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