Related skills
communication documentation data analytics📋 Description
- Deliver support across phone, email, and chat to build member trust.
- Troubleshoot hardware, app, and data issues with empathy.
- Proactively solve issues to delight members with high-touch service.
- Advocate for members by surfacing trends and feedback.
- Maintain detailed documentation of member interactions.
- Meet KPIs for quality, response time, and satisfaction.
🎯 Requirements
- Eligible to live and work in Ireland.
- Onsite 75% weekly in Limerick office.
- Flexible Mon-Sun shifts; 7am–10pm hours.
- Excellent written and verbal communication skills.
- Calm, professional, and solutions-oriented while troubleshooting.
- Phone-intensive role (50%+), with strong resilience.
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