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salesforce intercom stripe ups admin console📋 Description
- Deliver high-quality service across phone, email, and chat.
- Handle a high volume of inbound/outbound calls (50%+ on phone).
- Advocate for members and share insights to shape processes.
- Show compassion to frustrated members and solve problems.
- Triage issues and escalate when trends or bugs arise.
- Document cases clearly per quality standards.
🎯 Requirements
- Eligible to live and work in Ireland
- Available to work 4 days/week at Limerick office
- Shifts across a Monday to Sunday period
- Excellent written and verbal communication skills
- Adapt to change and absorb new information
- Remain calm and professional while troubleshooting member concerns
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