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accounting customer service payroll bookkeeping llc📋 Description
- Serve as the primary contact for member questions during onboarding.
- Assist members with tax, accounting, payroll, and U.S. corporate structures.
- Apply basic understanding; advanced proficiency is a plus.
- Adapt quickly in a fast-paced environment to resolve issues.
- Manage inbound member inquiries via email and phone.
- Proactively send updates on onboarding milestones.
- Identify opportunities to streamline the onboarding process.
🎯 Requirements
- 2+ years in a customer-facing role.
- Familiarity with U.S. taxes and corporate structures (LLCs/S Corps).
- Experience with online bookkeeping and payroll systems.
- Exceptional written and verbal English communication.
- Strong organizational skills and multi-tasking.
- Collaborative, professional mindset focused on team goals.
- Strong critical thinking and proactive problem solving.
- Confident communicating with customers via email, phone, video, and text.
🎁 Benefits
- Remote-Friendly environment: work from home while staying connected.
- Competitive base salary, bonus potential, and stock options.
- Health & Wellness: $100 quarterly reimbursement.
- Flexible PTO plus 14 company holidays.
- Team events, virtual gatherings, and community-building experiences.
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