Related skills
slack trello salesforce intercom jira📋 Description
- Provide account and technical support; share financial guidance resources.
- Ensure excellent member experience on NerdWallet.com and the mobile app.
- Help with free features, paid subscriptions, credit scores, and product recs via email and chat.
- Respond to member requests across platforms; provide resources for their financial journey.
- Become a technical product expert across NerdWallet’s offerings.
- Communicate complex topics with clarity and empathy.
🎯 Requirements
- Prior experience in technical support or customer service.
- Familiar with Intercom, Zendesk, Confluence, JIRA, Trello, Slack, Google Suite, Salesforce.
- Exceptional written and verbal communication skills.
- Strong analytical reading and ability to assess users’ needs.
- Remote work experience required; fintech experience preferred.
- Enthusiasm for helping others with financial decisions and credit/budgeting.
🎁 Benefits
- 100% remote role
- Flexible, inclusive culture
- Focus on well-being, development, impact
- Opportunity to grow and level up
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