Take live inbound calls with members.
Document interactions and resolutions for follow-up.
Ensure member records are accurate and complete.
Use internal tools to verify eligibility and benefits while communicating clearly.
Field questions about telenutrition.
Match members with the right dietitian and schedule appointments.

🎯 Requirements

Strong written and verbal communicator.
Able to multitask and meet deadlines.
Resilient and adaptable to changes in workflows.
Navigate knowledge bases and multiple systems on live calls.
Experienced in solving complex problems with critical thinking.
Detail oriented and accountable for accuracy.

🎁 Benefits

Remote-first company.
Generous time off.
Flexible and remote location.
Healthcare coverage.
Registered Dietitian sessions.
Wellness reimbursement.

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