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zoom zendesk google suite📋 Description
- Conduct inbound video verification calls with members
- Verify member identities by requesting and validating required documentation
- Address member inquiries and concerns related to the verification process
- Assist with account recovery to resolve member issues securely
- Embrace coaching and training to achieve goals
- Collaborate with team leads to enhance the verification process
🎯 Requirements
- High school diploma or equivalent required
- Minimum 6 months of experience in customer support role
- Minimum 6 months of experience using Mac and PC platforms
🎁 Benefits
- Full-Time Hours: 40 hours per week, with overtime opportunities
- Our Contact Center is a 24/7 operation with multiple shifts
- Competitive salary and benefits package
- Shift differential for nights and overnights
- Medical, Dental, and Vision Insurance
- Eligible for 15 days of accrued Paid Time Off annually
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