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customer support remote work scheduling phi data privacy📋 Description
- Interact with members on live inbound calls.
- Document interactions and resolutions for follow-up.
- Maintain accurate and complete member records.
- Verify eligibility and provider benefits using internal tools.
- Match members with the right dietitian and schedule appointments.
- Troubleshoot platform and account issues.
🎯 Requirements
- Strong written and verbal communicator; adapt style.
- Able to manage multiple tasks and deadlines.
- Resilient; adapt to changing workflows.
- Navigate knowledge bases and multiple systems on live calls.
- Experience solving complex problems with critical thinking; HIPAA aware.
- Private, secure workspace; flexible availability.
🎁 Benefits
- Remote-First Company
- Generous time off
- Flexible & remote location
- Healthcare Coverage (Medical, Dental, Vision)
- Registered Dietitian Sessions
- Wellness reimbursement
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