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customer support onboarding healthcare care coordination data privacy📋 Description
- Onboard new members; verify eligibility and explain benefits.
- Guide members or caregivers through ordering; assist with changes.
- Proactively reach out to prevent gaps in service.
- Coordinate with operations and kitchens to meet medical specs.
- Troubleshoot scheduling, delivery, or dietary issues.
- Maintain HIPAA-compliant records and weekly service data exports.
🎯 Requirements
- Experience in customer support or member services in healthcare.
- Strong communication with empathy; fluent written and spoken English.
- Detail-oriented; comfortable handling sensitive medical data (HIPAA preferred).
- Ability to manage multiple priorities and stay compliant in a high-volume role.
🎁 Benefits
- Get paid in USD.
- Work remotely: design the life you want.
- 15 days vacation per year from start date.
- 16 fully paid Argentinean holidays.
- Healthcare stipend to use with your provider.
- 5-year Sabbatical: 4 weeks paid.
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