Handle member inquiries via tickets and chat in a timely and professional manner
Help reduce ticket backlog during peak periods
Investigate member account issues and provide accurate resolutions
Follow internal workflows and support procedures
Escalate complex cases when necessary
Maintain high quality standards and SLA performance

🎯 Requirements

Previous experience in Customer Support or Member Support roles
Strong written English communication skills
Ability to follow processes and work independently
Strong attention to detail and problem-solving skills
Ability to quickly adapt to changing priorities
Availability to work weekends is required

🎁 Benefits

Experience with Zendesk, Intercom, Salesforce, or similar
Experience working in remote teams
Experience handling high ticket volumes
24/7 availability is a strong plus
Basic technical troubleshooting skills

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