Member Services Associate, Dining

📋 Description

• Serve as primary contact for Atlas members on dining and account requests.
• Manage inbound/outbound communications via Zendesk, Slack, Gmail, and Core Credit.
• Coordinate reservations, dining experiences, and special requests.
• Troubleshoot account questions, credit issues, and billing concerns.
• Collaborate with credit operations and lifestyle teams for seamless experiences.
• Track service requests with a high-touch, empathetic approach.

🎯 Requirements

• 3+ years in client service or relationship management (luxury dining/hospitality/travel).
• Background in Customer Service, Executive Assistance, or Concierge with Dining focus.
• VIP-level service track record for high-value members with swift solutions.
• Excellent multitasking and prioritization in fast-paced environments.
• Creative problem-solver who delivers thoughtful solutions.
• Clear, empathetic communication; reads room and personalizes interactions.

🎁 Benefits

• Join a high-growth fintech redefining lifestyle and payments.
• Work with a small, elite team that moves fast.
• Culture that rewards autonomy, innovation, and care.
• Own projects with real impact on members’ daily lives.
• Full medical, dental, and vision coverage.
• 401k plan with flexible time off.