Member Services Associate, Accounts

📋 Description

• Primary contact for Atlas members on account requests.
• Manage inbound/outbound communications via Zendesk, Slack, Gmail, Core Credit.
• Troubleshoot account questions, credit issues, and billing with solutions-first.
• Collaborate with credit ops and lifestyle teams for seamless experiences.
• Track service requests efficiently with a high-touch, empathetic approach.
• Uphold Atlas service ethos: anticipate needs and turn challenges into moments.

🎯 Requirements

• 3+ years in client service/relationship mgmt in luxury dining or hospitality.
• Background in customer service, executive assistance, or concierge with accounts focus.
• VIP-level service track record with swift, effective solutions.
• Excellent multitasking and prioritization in fast-paced environments.
• Clear, empathetic communicator who makes interactions personal.
• Comfortable with Zendesk, Slack, Gmail, and Google Workspace.

🎁 Benefits

• Join a high-growth fintech redefining lifestyle and payments for discerning customers.
• Work with a small elite team that’s built products like the iPhone and moves fast.
• Be part of a culture that rewards autonomy, encourages innovation, and treats employees with care.
• Operate in a culture that rewards results with real ownership and impact.
• Flexible Time Off.
• A remote work environment with flexibility when needed.