Member Services Associate, Accounts

📋 Description

• Serve as primary contact for Atlas members on account requests.
• Manage inbound/outbound communications via Zendesk, Slack, Gmail, Core Credit.
• Troubleshoot member account questions, credit issues, and billing.
• Collaborate cross-functionally with credit operations and lifestyle teams.
• Track and manage service requests with a high-touch, empathetic approach.
• Uphold Atlas service ethos: anticipate needs and turn challenges into moments.

🎯 Requirements

• 3+ years in client service/relationship mgmt (luxury dining/hospitality/travel)
• Experience in customer service/concierge with accounts focus.
• VIP-level service for high-value members with swift solutions.
• Excellent multitasking and prioritization in fast-paced environments.
• Clear, empathetic communicator; reads the room and personalizes interactions.
• Comfortable using Zendesk, Slack, Gmail, and Google Workspace.

🎁 Benefits

• High-growth fintech redefining lifestyle and payments.
• Small elite team building highly visible products; fast and precise.
• Culture rewarding autonomy, innovation, and care.
• Ownership and impact on members' daily lives.
• Flexible time off.
• Remote work with flexibility when needed.