Member & Provider Escalations Team Lead

📋 Description

• Lead a team of member escalations specialists; manage performance.
• Monitor dashboards and KPIs; perform root-cause analysis; action plans.
• Make volume-based decisions to best serve members.
• Lead team huddles; align with Oscar's mission and values.
• Foster an inclusive culture and engage your team.
• Drive continuous improvement of production workflows.

🎯 Requirements

• 2+ years in a customer service or escalations environment
• 1+ years healthcare and/or insurance experience
• 2+ years direct people management experience
• 1+ years using data and metrics to drive improvements
• 1+ years working with teams in multiple locations and multiple disciplines
• 1+ years managing projects

🎁 Benefits

• Unlimited vacation program
• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• 401(k) plan participation
• Life and disability insurance