Member & Provider Escalations Team Lead

📋 Description

• Lead a team of member escalations staff; coach and develop
• Drive team KPIs, dashboards, and performance improvements
• Partner with stakeholders to improve workflows and service
• Lead team huddles; connect colleagues to mission and values
• Drive engagement and create an inclusive culture
• Identify gaps in workflows and drive continuous improvement

🎯 Requirements

• 2+ years in customer service or escalations
• 1+ years healthcare and/or insurance experience
• 2+ years direct people management experience
• 1+ years experience using data and metrics to drive improvements
• 1+ years experience working with teams in multiple locations and multiple disciplines
• 1+ years managing projects

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance