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data analytics google workspace microsoft office healthcare kpis📋 Description
- Hire and manage a team; oversee performance and growth
- Manage team outcomes, dashboards, and KPIs; drive action plans
- Understand daily work; make volume-based decisions for members
- Lead team huddles; connect to mission/values; motivate daily objectives
- Be a culture carrier; foster inclusive culture aligned with Oscar values
- Lead continuous improvement; close workflow gaps and improve ops
🎯 Requirements
- 2+ years in customer service or escalations
- 1+ years healthcare and/or insurance experience
- 2+ years direct people management experience
- 1+ years using data and metrics to drive improvements
- 1+ years working with teams in multiple locations and disciplines
- 1+ years managing projects
🎁 Benefits
- Medical, dental, and vision insurance
- Unlimited vacation program
- Annual performance bonuses
- 11 paid holidays
- Paid sick time
- 401(k) plan participation
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