Member & Provider Escalations Team Lead

📋 Description

• Hire and manage a production team, focusing on performance and growth.
• Monitor dashboards and KPIs; perform root-cause analysis; plan actions.
• Understand daily work to make volume-based decisions serving customers.
• Lead team huddles; align with Oscar's mission, values, and vision.
• Be a culture carrier; foster inclusive, values-driven environment.
• Lead continuous improvement to develop a high-performing production team.

🎯 Requirements

• 2+ years in customer service/escalations.
• 1+ year healthcare or insurance experience.
• 2+ years people management experience.
• 1+ year data/metrics to drive improvements.
• 1+ year cross-location teams/multi-discipline experience.
• 1+ year project management experience.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Unlimited vacation and annual performance bonuses.