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customer support healthcare internal tools knowledge management sla📋 Description
- Solve complex issues impacting providers and members
- Serve as SME for Member & Provider Services
- Liaise between production teams and optimization/strategy teams
- Support internal questions, training, and knowledge sharing
- Manage queue of assigned cases and maintain up-to-date workflows
- Communicate findings and resolutions to providers and internal teams
🎯 Requirements
- 1+ years in customer support, healthcare, tech, or related field
- Experience in a fast-paced environment
- 6+ months of member and customer service experience
- 1+ year of escalations experience in customer service
🎁 Benefits
- Medical, dental, and vision benefits
- 11 paid holidays and paid sick time
- Paid parental leave; 401(k) plan; life and disability insurance
- Wellness time and reimbursements
- Remote-friendly blended work culture
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