Member & Provider Care Specialist

📋 Description

• Handle inbound/outbound calls, messages, and emails with members/providers
• Manage queue work and assigned caseload via dashboards
• Identify, investigate, and resolve issues within SLAs
• Collaborate with Experts and Leads to identify trends and roadblocks
• Use internal tools and resources seamlessly
• Escalate updates or incorrect information in the knowledge base

🎯 Requirements

• 1+ years in customer support, healthcare, tech, or related field
• Experience in a fast-paced environment
• 6+ months of member and customer service experience
• 1+ year of escalations experience in a customer service environment

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays and paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance; wellness reimbursements