Related skills
customer service training healthcare escalations📋 Description
- Serve as SME for Member and Provider Services
- Resolve complex provider/member issues
- Manage queue of cases and dashboards
- Share findings with providers and internal teams
- Update and maintain knowledge management content
- Collaborate to improve member/provider experience
🎯 Requirements
- 1+ years in customer support, healthcare, tech or related field
- Experience in a fast-paced environment
- 6+ months of member and customer service experience
- 1+ year of escalations experience in a customer service environment
🎁 Benefits
- Medical, dental, and vision benefits
- 11 paid holidays and paid sick time
- 401(k) plan participation
- Life and disability insurance
- Paid parental leave and wellness time
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