Investigate and resolve escalations; triage issues; drive root cause with eng/product.
Identify systemic issues; spot patterns; flag bugs early to partners.
Own designated areas; manage POC relationships; keep Help Center updated.
Maintain and optimize Help Center content; create/update articles and macros.
Build and improve processes; write SOPs; fix root causes.

🎯 Requirements

2-4 years in operations or related field with bug tracking/escalations.
Investigative mindset; comfortable handling ambiguity and gathering evidence.
Strong written communication; clear, precise writing.
Proficiency with Jira and Notion; Looker a plus.
Cross-functional collaboration with engineering, product, and clinical teams.
Process ownership; improve SOPs and reduce friction.

🎁 Benefits

Comprehensive health, dental and vision insurance
Life and AD&D Insurance
401(k)
Flexible working hours
Remote-first company
Free digital therapist for you and your family

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