Related skills
slack documentation jira google workspace kandji📋 Description
- Be the first human contact for employees navigating enterprise systems.
- Resolve tickets across Google Workspace, Slack, and internal tools.
- Automate repetitive tasks and improve docs with AI tools.
- Lead troubleshooting for escalated issues and diagnose root causes.
- Collaborate with Engineers on automation and system improvements.
- Deliver audit evidence and system documentation for CISO compliance.
🎯 Requirements
- 2+ years of IT support, helpdesk, or technical operations.
- Strong customer service orientation with clear written and verbal communication.
- Hands-on experience with Google Workspace, Slack, Jira, Kandji, or similar SaaS platforms.
- Initiative to identify and implement process improvements via documentation or lightweight automation.
- Bias for action with ability to work independently and prioritize requests.
- Bonus points: Experience with Jira/Linear or other ticketing systems and basic workflow configuration.
- Bonus points: Familiarity with AI tools for documentation or user support.
- Bonus points: Basic scripting (Python/JavaScript) or no-code automation experience.
- Bonus points: Knowledge of MDM platforms (Jamf, Kandji) or hardware provisioning.
- Bonus points: Previous work in fintech, crypto, or highly regulated industries.
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