Related skills
customer success saas klaviyo mailchimp flodesk📋 Description
- Own the Member Resolution: troubleshoot Flodesk, billing, and integrations.
- Drive Customer Health: use metrics to spot churn risks.
- Be the Voice of the Customer: share insights with Product and Eng.
- Master the Product: stay ahead of features and guide users.
🎯 Requirements
- Founder Empathy: passion for helping small businesses grow.
- Master Communicator: excellent English writing; explain tech simply.
- Cultural Fluency: understand US/Western service styles.
- Tech Fluency: tech-savvy; quick to learn new software.
- 1-3 Years Experience: in Customer Success/Support (SaaS).
- Domain & Platform Knowledge: email marketing and Flodesk/alternatives.
🎁 Benefits
- Impact: help thousands of SMBs.
- Culture: lean, fast-growing team focused on design and trust.
- Perks: competitive salary + 13th-month bonus.
- Equity: stock options for high contributors.
- Learning: up to $1,000/year for development.
- Benefits: healthcare package incl. health check, vaccines, and insurance.
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