📋 Description
- Resolve customer problems and guide customers through product features.
- Deliver empathetic, human-centered care in 24x7 operations.
- Collaborate with product, engineers, and Tier 3 to improve care processes.
- In-office role in Mountain View, CA; some weekend shift flexibility.
- Support world-class customer experience through operations excellence.
🎯 Requirements
- 1+ years in customer experience or related ops
- Bachelor's or equivalent experience
- Empathetic, customer-focused
- Strong communicator and storyteller
- Collaborative, team-oriented
- Solution-driven with critical thinking
- Able to manage multiple work streams
- Hands-on, willing to execute
- Tech-savvy with multiple tools
🎁 Benefits
- Equity and benefits package
- Opportunity to impact customer care at EarnIn
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