Related skills
looker jira notion knowledge base help center📋 Description
- Investigate and resolve escalations; triage issues; drive resolution with tech teams.
- Identify systemic issues; spot patterns; flag bugs early with partners.
- Own designated functional areas; manage POC relations; update Help Center.
- Maintain and optimize Help Center content; update articles and macros.
- Build and improve processes; write SOPs; fix root causes.
- Partner with product, engineering, and clinical teams to surface root causes.
🎯 Requirements
- 2-4 years experience in ops, support, trust & safety, or related with bug tracking.
- Investigative mindset; comfortable digging into ambiguous problems; gather evidence.
- Strong written communication; precise for Help Center, Jira tickets, and Slack updates.
- Process ownership; improve SOPs; fix friction at the root.
- Comfort with ambiguity and change; fast-moving environment; adapt quickly.
- Jira and Notion proficiency; Looker a plus; nice-to-have: digital health or AI tools.
🎁 Benefits
- Comprehensive health, dental and vision insurance.
- Life and AD&D Insurance.
- Financial advisory services.
- Equity shares; 401(k); flexible hours; remote-first company.
- Paid holidays; parental leave; discretionary PTO; Health Savings Account.
- Free digital therapist for you and your family.
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