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analytics google sheets ai excel self-service📋 Description
- Support AI-enabled tools and workflows in Member Care operations
- Analyze member contact data to identify trends and automation opportunities
- Assist in testing and scaling AI-driven capabilities like self-service and agent assist
- Partner with Member Care, Product, Technology, Analytics, and Insights on AI enablement
- Prepare insights and recommendations for stakeholders, communicating to non-technical audiences
🎯 Requirements
- Full-time student pursuing Bachelor's or Master's, graduating Spring 2026 to Spring 2027
- Experience in Operations, Analytics, or Process Improvement
- Continuous-improvement mindset with ability to learn new tools quickly
- Strong written and verbal communication skills
- Proficiency with statistics and analytics tools (Excel, Google Sheets)
- Interest in AI, automation, and improving customer support
🎁 Benefits
- 10-week internship with development opportunities
- Meals and snacks available in the office
- Reasonable accommodations available during the application process
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