Learn health insurance, benefits & network plans to solve member issues with empathy
Connect with members by phone, email and chat to navigate and pay for care
Collaborate with Member Services to resolve member issues
Support and cultivate culture aligned with Collective Health values
Report to a Team Lead; essential CX role

🎯 Requirements

Empathy and desire to help others with healthcare
Strong written & verbal communication
Thrives in fast-paced, high-volume environments
Able to learn new software and processes quickly
Technologically savvy and adaptable
Maintain composure when handling multiple tasks

🎁 Benefits

Stock options and health insurance benefits
401k and paid time off
Flexible work arrangements and work-life balance
Internal mobility, mentorship and courses

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