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communication crm customer service healthcare multi-channel support📋 Description
- Learn health insurance, benefits, and network plans to solve member problems with empathy.
- Connect with members via phone, email and chat to help navigate healthcare.
- Collaborate with teammates to find strategic solutions to member issues.
- Support and cultivate office culture aligned with Collective Health values.
- Report to a Team Lead; a key role in our Customer Experience team.
- Includes 4 weeks of training to prepare you for success.
🎯 Requirements
- Desire to help others with healthcare and build empathy for members.
- Strong written and verbal communication to navigate member inquiries.
- Adapt well in a fast-paced, high-volume environment to deliver personalized service.
- Ability to learn new software and adapt quickly.
- Technologically savvy.
- Maintain composure and compassion under high volume tasks.
🎁 Benefits
- Mission-driven culture valuing innovation, collaboration, and healthcare excellence.
- Impactful projects shaping the future of the organization.
- Professional development through internal mobility, mentorship, and courses.
- Flexible work arrangements and work-life balance.
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