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communication quality assurance ai workflow insurance verification📋 Description
- Review AI-handled patient calls and interactions
- Evaluate workflow accuracy and patient communication quality
- Assess front office scenarios: scheduling, meds, payments, insurance, intake
- Identify workflow gaps and provide feedback to the project team
🎯 Requirements
- Minimum 2 years of healthcare front office experience
- Experience in dental, optometry, pain management, or dermatology
- Strong understanding of patient scheduling and front office operations
- Excellent communication and organizational skills
- Comfortable reviewing recorded calls and documenting feedback
🎁 Benefits
- Location: Remote (United States Only)
- Commitment: 4 weeks (around 10h per week)
- Contract: Temporary Independent Contractor (1099)
- Compensation: Competitive hourly rate based on experience
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