Technical B2B Customer Success Manager

Overview

MaxMind (www.maxmind.com) is looking for a Technical Customer Success Manager to join our team. We help improve user experiences and security on the internet by providing IP intelligence and risk data to tens of thousands of online businesses. This work requires thoughtful communication and listening to our customers. This is a full-time remote position based in the United States.

Key responsibilities

• Onboarding new enterprise customers and strategic accounts
• Being the main point of contact between the company and a number of accounts
• Maintaining regular communication with customers to help them succeed
• Building relationships with customers and learning about and understanding their business needs
• Identifying growth opportunities that lead to account expansion
• Negotiating renewals and expansions (including pricing)
• Gathering feedback on product and service improvements and supporting customer research

Minimum Qualifications

• At least 3 years experience working in customer success for B2B technology
• Takes a consultative approach to problem solving and possesses qualitative research skills
• Can quickly grasp and explain technical concepts
• Ability to work Eastern Time zone hours
• Strong understanding of the business models of software and technology companies (e.g., what drives value, different functional roles within such companies)

Preferred But Not Required

• Previous experience with fraud, ad-serving, fintech, or e-commerce verticals
• Prior consultative sales experience

Salary and Benefits

Our salary range for the Customer Success Manager role is $100,000 - $110,000 USD, with specific offers dependent on skills and experience. You will also be eligible to participate in our Customer Success Manager bonus plan, and everyone participates in a company wide performance-based bonus plan. See more about benefits below.

Company Culture & Benefits

Working at MaxMind Our culture is very important to us. We’re friendly, collaborative, and work-focused. We maintain a set of core, overlapping hours, but are flexible with start and end times and are understanding about appointments and life events. We care about helping each other succeed.

MaxMind donates over 60% of profits to charities and operates as a fully remote company, so communication centers around video chat, and direct and group messaging tools. Our benefits include medical, dental, vision, life, and short- and long-term disability insurance, a Safe Harbor 401(k) with employer contribution, Health Savings Account, Limited Purpose Flexible Spending Account, Dependent Care, and paid parental leave. We also offer a $2,000 professional development budget and five days for professional development annually.

We’re committed to diversity and inclusion and welcome applicants from diverse backgrounds. See our complete diversity and inclusion statement at https://www.maxmind.com/en/company/working-at-maxmind.

Interview Process

One of the first steps in our interviewing process is a homework assignment, followed by a first-round interview with our hiring manager, another Customer Success Manager, and a team member from Product/Marketing. A final interview with the COO, HR Manager, and hiring manager, and a reference check follow as the final step.

How to Apply

Apply here: Lever apply link