Manage China client mass service delivery team day to day operations and quality
Resource planning and participate in recruitment
Drive operational excellence by leading initiatives to meet KPI targets
Maintain strong partnership with sales for smooth customer engagement
Lead people issues and talent development for team stability

🎯 Requirements

Bachelor's degree or above
English CET-4 level above
Native Mandarin speaker (or close to native)
5+ years' working experience with 2+ years people management
2+ years solid experience in client service/customer support/sales with top customers
Fintech/Payment/Ecoms experience is a strong plus

🎁 Benefits

Inclusive, diverse workplace
Global team with colleagues across 190+ countries
Opportunity to grow in fintech/payments

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