Provide high quality services to VIP customers via multiple channels
Responsible for end-to-end resolution efficiency of operational issues
Work closely with sales team and understand customer profiles
Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
Identify potential risks for major complaints and escalate

🎯 Requirements

3+ years in a customer-facing role at an international company
Bachelor’s degree and English CET-4
General knowledge of computers and Microsoft Office
Experience in fintech, banking, or eCommerce is a plus

🎁 Benefits

Accountable, adaptable, and collaborative culture
Clear communicators; proactive problem solvers
Fast learners with strong ownership
Diverse, inclusive workplace; equal opportunity

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