VP Product Platform

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role_

// As we transition from a successful mid-market SaaS platform to serving some of the world’s busiest cities, we are hiring a VP Product Platform to shape the next stage of Masabi’s platform, which powers fare payments for millions of riders every day.

Reporting to our CPO, you will lead the strategy and roadmap for mobile ticketing and payments, Account Based Ticketing, EMV, our API and integration layer, and the platform’s observability and performance.

You will support and guide a team of more than ten product managers and program leads, working across the organisation to strengthen the platform and prepare it for high-volume, high-stakes use. Your leadership will influence how we deliver reliable, scalable and commercially meaningful capabilities for the cities and agencies we serve.

As a core leader within the Product and Engineering organisation, you will shape the platform vision for Justride and contribute to the decisions that guide Masabi’s next stage of growth. If you are energised by building for scale and helping shape the future of urban mobility, we would love to meet you.

Location_
// We are a remote-first company. This role is open to candidates working hybrid from our London office or fully remote anywhere in the UK or Canada.

Responsibilities_

Platform Strategy and Execution

• Define and own the strategy for Masabi’s core platform domains, including ABT, EMV, mobile ticketing, the fare engine and our API and integration layer.

• Set clear priorities shaped by customer needs, market trends and competitive awareness.

• Bring a commercial lens to platform decisions, including how we influence and respond to public sector RFPs.
  

Roadmap Delivery and Leadership

• Own the roadmap across multiple product areas and major customer programmes.

• Balance long-term investment with the needs of large and complex deployments.

• Lead the full product lifecycle, from discovery and definition through delivery and iteration.
  

Engineering and Quality Partnership

• Partner with Engineering to scale and stabilise the platform.

• Represent non-functional requirements with clarity, including SLAs, observability and performance.

• Support stronger quality practices and shared understanding of expected outcomes.
  

APIs and Integrations

• Treat our API platform and integration layer as first-class products.

• Strengthen the developer and partner experience through improved API coverage, documentation and tooling.

• Support internal and external teams to build effectively on the platform.
  

Strategic Programmes and Customer Engagement

• Support go-to-market teams on strategic RFPs and major bids.

• Play a senior product role in large enterprise programmes and implementations.

• Represent Product in conversations with agency and partner stakeholders when needed.
  

Leadership and Team Growth

• Lead and develop a team of product managers and product program leads.

• Build an outcome-focused, collaborative product culture that supports learning and accountability.

• Coach emerging leaders and contribute to the broader Product and Engineering leadership team.
  
  

About You_

// You are an experienced platform product leader who is confident working across complex technology, payments and large enterprise environments. You understand what it takes to run a platform that is reliable, commercially healthy and ready for scale.

Experience

• Leadership experience in product at a highly senior level, owning complex platforms or multi-product portfolios.

• Background in at least one of the following: payments, transit or mobility, fintech, or integration-heavy B2B SaaS.

• Proven experience with enterprise or public sector customers, including RFPs, SLAs and complex delivery environments.

• Experience leading teams of around eight to ten people across multiple products or programmes.

• A track record of driving commercial impact, such as revenue growth, adoption or margin improvement.
  

Skills

• Strong technical understanding of APIs, integrations, payment flows and non-functional requirements.

• Comfortable balancing long-term product strategy with the needs of large, time-sensitive programmes.

• Commercially thoughtful, with an eye for product opportunities and portfolio performance.

• Strategic, with the ability to go deeper when needed to support clarity and good decision-making.
  

Mindset

• Focused on outcomes and customer value, with a calm and grounded approach to ambiguity and pressure.

• Motivated by building, improving and leading in a scaling environment.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
// We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?