Claims Customer Service Executive (temp opportunity)

📋 Description

• Providing outstanding service when a motor claim is made by phone.
• Collecting and recording accurate claim details from customers.
• Verifying and monitoring claims digitally; follow up with customers.
• Validating information and flagging fraud concerns for progression.
• Using liability tools and case law to establish liability.
• Shift patterns: full-time and weekend shifts; hybrid work with 2 days in office monthly.

🎯 Requirements

• Excellent written and verbal communication skills.
• Experience in a customer facing role and knowledge of great customer service.
• A solutions-focused mindset with the customer at heart.
• Desirable: knowledge of motor claims processes.
• Desirable: experience dealing with vulnerable or distressed customers.

🎁 Benefits

• Temporary role (~2 months) with potential to extend.
• Pay rate £12.21 per hour plus accrued holiday pay.
• Agency Workers Contract for Services.
• Hybrid working with 2 days in the office per month.