Manage and resolve escalated Tier 1 cases (accounts, approvals, deliverables)
Conduct risk assessments on new client onboarding and ensure compliance.
Conduct fraud investigations on user accounts and take action per findings.
Investigate user-reported events to detect high-risk users and protect marketplace integrity.

🎯 Requirements

2+ years in customer support, sales, or fraud with user communication.
Strong investigative skills; detect and escalate red flags.
Strong rapport-building and influencing skills.
Strong English writing and verbal skills.
Execute repetitive processes accurately; suggest improvements.
Sound judgment, neutrality, and fair escalation handling.
Analytical problem-solving in high-pressure settings.
CRM proficiency: Salesforce Service Cloud and Zendesk.

🎁 Benefits

Mobile phone bill coverage.
Gym membership.
Medical insurance.
Festival bonus.
Performance rewards.
Fully subsidized meals.

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