Marketplace CRM Analyst

📋 Description

• Manage and execute seller CRM processes to drive engagement via automated journeys.
• Design and optimize segment journeys to drive KPIs; monitor performance for data-driven improvements.
• Collaborate with business owners to identify growth opportunities for each segment.
• Conduct end-to-end projects from research to development with stakeholders.
• Follow marketplace best practices; develop projects to improve seller engagement and coordinate with teams.

🎯 Requirements

• University degree preferably in Engineering, Business Management, or Communications.
• Minimum 3 years in customer/partner experience, CRM journeys, and experience design.
• Strong proficiency in SQL and Python for data analysis and automation.
• Familiar with Google Analytics, Adjust, Looker, and Qlikview.
• Customer-driven and analytical mindset to resolve seller pain points.
• Strong verbal and written English communication.

🎁 Benefits

• Hybrid working with flexibility and work-from-abroad opportunities.
• Customisable FlexBenefits budget for meals, health insurance, and more.
• Well-being support with in-house doctors, psychologist, dietitian, and HPV vaccination.
• Personalised training allowance and LMS access for training and conferences.
• Global collaboration with offices in Berlin, Amsterdam, Dubai and beyond.
• Opportunities to grow with mentoring and meaningful projects.