Related skills
qa leadership playbooks📋 Description
- Lead and develop a high-performing team of 10–12 specialists.
- Handle escalations; implement QA checklists and brand standards.
- Develop innovative workflows to scale the team.
- Uncover opportunities to grow customer revenue through reviews.
🎯 Requirements
- 8+ years in customer success or marketing
- 2+ years leading and managing teams
- Process-oriented; builds playbooks, SLAs and QA for scale
- Excellent communication, interpersonal and writing skills
- Love developing people in a high-growth environment
- Enthusiastic about technology with demonstrated aptitude
🎁 Benefits
- Hybrid work model for in-person collaboration
- Competitive total rewards package
- Accessible benefits information via Toast careers page
- Accommodations available in hiring for persons with disabilities
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