Related skills
groovy sql python jira fix📋 Description
- Customer service: first point of contact for exchange members.
- Ensure timely responses and ticket logging for interactions.
- Monitor and troubleshoot the exchange.
- Identify and mitigate operational risks; assist Members.
- Communicate clearly with internal and external teams.
- Shift: 9:00pm ET to 6:00am EST.
🎯 Requirements
- 3-5+ years of trade/operations desk experience at a broker-dealer or exchange.
- Effective communicator for complex issues with customers and internal teams.
- Experience supporting FIX and SBE Protocols.
- Strong data analytics; write basic queries in SQL, Groovy, or Python.
- Comfortable with real-time monitoring to identify and resolve issues.
- Knowledge of U.S. equity markets, market structure, and clearing.
🎁 Benefits
- Work From Home
- Training & Development
- Wellness Resources
- Additional benefits offered associated with the specific region employee resides
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