Related skills
crm account management customer success salesforce host_relationships📋 Description
- Manage a book of host entrepreneurs and rising hosts, ensuring retention and growth.
- Provide pricing and availability recommendations to optimize listings.
- Secure availability on high-demand dates to boost hosts' revenue.
- Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
- Analyze performance data to spot trends and growth opportunities.
- Develop long-lasting relationships with hosts, ensuring ongoing support tailored to their needs.
🎯 Requirements
- 3+ years in new sales, account management, or partner support.
- 2+ years in hospitality/travel industry (nice to have).
- Strong time management and prioritization for multiple accounts.
- Proven experience managing a book of business and driving growth.
- Goal-driven with a strong bias for action and persistence.
- Excellent communication and presentation skills (phone, email, in-person).
- Proficiency in CRM tools; Salesforce experience is a plus.
- Fluency in English, Spanish, and Portuguese.
🎁 Benefits
- Inclusive culture and belonging.
- Training and development via webinars and educational programs.
- Hybrid work model in Barcelona.
- Opportunities for growth within a fast-growing team.
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