Break down complex customer questions and find solutions in the Mapbox stack.
Provide excellent customer service; manage issues and collaborate with internal teams.
Analyze user feedback and translate into actionable steps for service teams.
Take on proactive projects to address customer trends and advocate their needs.
Analyze ticket data to identify patterns and drive cross-team improvements in CX.
Lead initiatives to improve customer experience and reduce tickets.

🎯 Requirements

Excellent written communication to articulate technical solutions.
Strong English writing and speaking (B1+).
Broad technical and analytics skills and tools (APIs, debugging).
Strong debugging skills to troubleshoot customer issues.
Prioritize and escalate issues effectively.
Familiarity with GitHub, Slack, Jira.

🎁 Benefits

Remote-friendly position (#LI-Remote).
Learning and development focus.
Inclusive, diverse team culture.

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