Manager, Data Services Operations

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

At Mapbox, data is foundational as it flows into every product we sell - maps, navigation, or search - and ultimately to our customers.  Nearly 4M Developers worldwide use our Map, Navigation, and Search SDKs; Mapbox services are used in over 45,000 apps; and our technology powers the experiences for 700M Monthly Active Users. The Data Services Operations department at Mapbox is a crucial division responsible for acquiring, processing, and delivering high-quality location-oriented data to enable internal and external Customers who use Mapbox maps and Navigation. 

The Data Services Operations Department at Mapbox provides a globally validated, up-to-date Mapbox Streets basemap; an engaging feedback experience for over 350K+ users and drivers; generates hundreds thousands of high quality corrections to offer the best map data to power navigation for people, packages, and vehicles globally.

What You'll Do

• Lead delivery of services operational projects ensuring timely and high-quality delivery;

• Reporting directly to the Head of Data Services Operations, work with a passionate group of approximately 200+ Mapboxers;

• Coordinate Data Services Operations cross-functional teams and align project goals and deliverables with Product and Engineering Managers and stakeholders. Facilitate meetings and integration across internal and external teams for seamless project execution;

• Build and operationalize high-throughput, high-quality workflows across Data Services Operations projects — balancing speed, accuracy, and cost;

• Define and own key performance indicators (KPIs), including throughput, cost per hour of data, and turnaround times;

• Analyse operational teams pipelines and introduce AI solutions to optimize workflow and team productivity, reducing manual overhead;

• Introduce AI driven tools for automated project status reporting, predictive risk analysis and resources allocation optimization, streamlining projects management workflows;

• Provide strategic guidance, risk assessment and recommendations to subordinated teams, train and coach middle project managers to maximize output and manage risks effectively;

• Solve operational bottlenecks and scale infrastructure to support rapid growth in customer demand, operate with urgency and clarity—driving execution while continuously improving workflows and systems.

What We Believe are Important Traits for This Role

• 5+ years of leadership: you have managed and grown diverse organizations of service operational teams;

• Familiarity with GIS technologies or geospatial datasets is a strong advantage;

• Experience with owning operational service KPI and tracking its operational health;

• Data-driven mindset; Extensive and direct experience in using and managing data to deliver outsized impact;

• People management experience, strong communication and presentation skills;

• Relative comfort with ambiguity and the ability to maneuver effectively amid rapidly evolving priorities and workflows;

• Fluency in Russian, English (B2+), Bachelor’s degree.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.

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