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customer support payroll english mandarin help desk software📋 Description
- Primary point of contact for Mandarin customers via phone, email, and chat.
- Deliver fast, accurate support: first reply <1 min, resolution <24h, CSAT 95%.
- Escalate issues to teammates and engineering when needed.
- Maintain a positive, empathetic, professional attitude.
- Proactively follow up until issues are resolved.
🎯 Requirements
- 1-3 years experience in Customer Support or CS role.
- Fluent in Mandarin and English (verbal and written).
- Must have Phone Support experience.
- Experience with help desk software and remote support tools.
- Strong knowledge of Payroll and related HR products.
- Willing to work US time zones.
🎁 Benefits
- Permanently Remote
- Pay wired directly to your bank account
- $50 Monthly Stipend
- Annual Bonus
- Flexible PTO
- Company-issued Device
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