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customer support e-commerce remote work english mandarin📋 Description
- Provide customer service for multinational electronics and e-commerce clients.
- Communicate with customers via email, live chat, social media, and phone.
- Troubleshoot issues and assist customers calmly.
- Undergo training to improve your support skills.
🎯 Requirements
- Mandarin advanced (C1) and English B2.
- Located in Malaysia; ecommerce/electronics focus.
- Fast learner; proactive troubleshooter.
- Dedicated quiet home workspace.
- Tech: 8 GB RAM; 15 Mbps down; latency <120 ms; Android 10+ for 2FA.
- OS: Windows 11/macOS 13+; Intel i5-8260U+.
🎁 Benefits
- 100% remote work with no daily commute.
- International, fast-growing team.
- Diverse culture across 80+ countries and 25+ languages.
- Online training library and career development.
- Access to 5CA communities (Connect, Pride, Gamers, Women).
- Regular employee engagement activities.
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