Related skills
reporting forecasting data analysis sql zendesk📋 Description
- Forecast staffing needs considering contact volume and SLAs
- Lead tactical staffing and align agent schedules to inbound demand
- Generate reports showing productivity or performance changes
- Collaborate with BPO partner leadership to schedule agents
- Own scenario modeling for adhoc staffing reallocations and what-if analyses
- Be within commuting distance of NY, SF, Phoenix or LA hubs
🎯 Requirements
- 6+ years experience, 4+ in Workforce Management
- Strong data analysis skills; proficient in SQL
- Experience in fast-paced startup environment
- Proven experience with Zendesk and other CS systems
- Exceptional written and verbal communication skills
- Ability to move fast with little structure and guidance
🎁 Benefits
- Generous holiday and time off
- Health insurance: Medical, Dental, Vision
- Work From Home support
- Home office setup allowance
- Monthly cell phone and internet allowance
- 401(k) employer match
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!