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microsoft office lean operations management kaizen visitor management📋 Description
- Directly support Welcome Center lobby reception, intake, and navigation.
- Manage daily lobby operations for safety, ADA access, and smooth flow.
- Oversee front desk, visitor management, mail deliveries, and vendor check-ins.
- Assist clients navigating services; coordinate transportation and warm transfers.
- Track performance metrics to improve efficiency and client experience.
- Lead Kaizen and process improvements; coordinate GLIDE events.
🎯 Requirements
- Bachelor's degree in business administration, Social Work, Operations Mgmt, or related field; or equivalent.
- 5+ years in operations, facilities, or lobby reception management.
- Strong leadership and cross-functional team management.
- Experience implementing operations plans, workflows, and visitor management.
- Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).
- Knowledge of Kaizen/Lean and trauma-informed service approaches.
🎁 Benefits
- Open door policy welcoming community and clients.
- Mission-driven, social justice focused workplace.
- Collaborative, community-centered team environment.
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