Manager, Union Payroll Contracts

📋 Description

• Lead the Contracts Administration team in daily operations, ensuring SLAs for project review, agreement support assessment, and contract setup readiness are consistently met.
• Primary owner for union contract support workflows, ensuring quality, accuracy, timeliness, and compliance.
• Manage and develop Contract Administrators through coaching, feedback, and performance management.
• Own Salesforce-first contracts intake and case management, including intake requirements, prioritization, routing, queue hygiene, and reporting.
• Ensure contract reviews and decisions are documented clearly with audit-ready notes and artifacts.

🎯 Requirements

• 5+ years in contracts administration or related roles.
• 2–3 years of people management experience.
• Strong knowledge of entertainment union/guild agreements (SAG-AFTRA, DGA, IATSE, Teamsters, etc.).
• CRM/case-management workflow experience; Salesforce preferred.
• Proven ability to manage escalations with high compliance and accuracy.
• Process improvements that boost service quality and stakeholder clarity.

🎁 Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD / $2,025 CAD IT setup
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities