Manager, Trust & Safety

📋 Description

• Lead and manage the India DRP/SOC team for 24x7 excellence.
• Oversee detection and response for phishing, impersonation, and brand abuse.
• Drive improvements in detection logic, workflows, and automation.
• Build a metrics-driven SOC with KPIs (detection, TTD, TTT, false positives).
• Collaborate with Product, Engineering, and Research to improve detections and enrichment.
• Own customer-facing incident handling, reporting, and resolution.

🎯 Requirements

• Minimum of 7 years of experience managing 24x7 support teams (Mandatory).
• Strong leadership with proven track record of building high-performing teams.
• Excellent communication skills with ability to engage both technical and non-technical stakeholders.
• Strategic and analytical thinking with proactive problem-solving.
• Build inclusive, collaborative teams by soliciting feedback and encouraging open communication.
• Experience with case management ticketing systems and workforce management programs.