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slack airtable looker tableau jira📋 Description
- Manage toll-free onboarding ops across verification, appeals, escalations, and onboarding workflows.
- Lead a distributed team, ensuring SLA performance and operational consistency.
- Drive workflow, tooling, and onboarding improvements with cross-functional partners.
- Make timely, sound decisions on complex onboarding scenarios.
- Maintain documentation and runbooks; align with KPIs and OKRs.
- Build ownership culture and model Twilio Magic in daily work.
🎯 Requirements
- 2+ years of people leadership (manager or team lead) experience.
- Ability to coach, provide feedback, and manage performance.
- Experience in policy-driven review environments with risk/decision workflows.
- Strong project management; deliver initiatives from planning to delivery.
- Proficiency with operational metrics and process improvement methods.
- Excellent written and verbal English; remote cross-time-zone communication.
🎁 Benefits
- Competitive pay and generous time off.
- Health care and retirement savings program.
- Parental and wellness leave; vary by location.
- Remote-friendly with global teams and flexible work.
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