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scripting ai rest apis containers security automation📋 Description
- Lead, mentor, and coach a team of Technical Support Engineers.
- Foster a culture of technical excellence and a customer-first mindset.
- Improve processes and automation to boost support efficiency.
- Collaborate with Customer Success, Education, Product, and Engineering.
- Own hiring, onboarding, and new-hire enablement; drive retention.
🎯 Requirements
- 5+ years in enterprise software technical support.
- 2+ years of people management on a technical support team.
- Excellent troubleshooting skills and methodologies.
- Experience with REST APIs, scripting, and containers.
- Ability to analyze support trends and drive improvements.
- Strong collaboration with customers, Product, and Engineering.
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